FAQ

How to order HOTHOT radiator?

Online: Choose a radiator and add it to the basket.

Online Chat: Contact our online support and order a radiator.

By email: Send your order at order@radiators.shop Please write there your invoicing address.

How to pay HOTHOT radiator?

With PayPal – the most favourite payment gate because it is safe and simple way how to pay for goods and services.

With credit / debit card – in this case you will be redirected on webpage www.paypal.com. But you don’t need to have PayPal account. Just choose an option „Pay with my credit or debit card“, fill in all required data and confirm the payment.

By bank transfer – we will send you a proforma invoice to pay for ordered goods.

Can i order bespoke radiator?

Of course. We specialized in bespoke radiators. enquire@radiators.shop

Is the valve included in the price of the radiator?

No, they are not, but you can order them with a radiator.

Are the accessories part of the radiators?

No, it's not, but you can order them with a radiator.

Where can i see real HOHOT colours and textures?

You can choose from RAL colours and you can find RAL sample book in every shop with paints.

If you choose HOTHOT colour or texture, we can send you a sample with HOTHOT colour by post.  Find our HOTHOT Colours and texture HERE.

What is the delivery time?

Production of our radiators takes from 2 to 6 weeks depending on the type of radiator. We begin with production after receiving the payment.

How much does it cost to transport a radiator?

Free delivery for orders over 1000 eur.

How are the radiators packed?

Each radiator and all accessories are packed with an emphasis on safety, so you don’t have to worry that your radiator will be delivered damaged.

Along with each radiator, which has been carefully checked, we add installation instructions.

Heaters are packed either into smooth or into bubble-wrap plastic film.

To prevent damage of the edges of  radiators, we put protective plastic covers on them.

Afterwards, the heater is packed into various reinforced plastics and foils, alternatively,  polystyrene is added where needed.

After that we put the radiator in the box, and on the box we stick an envelope with the delivery note, invoice, and installation instructions. When customer also orders accessories, we add include them with the radiator.

Then the box with the radiator and accessories goes “through the packing machine”, which seals it in a plastic wrapping film.

The goods are delivered on a palette.

What is included in the delivery of the radiator?

Included are assembly instructions and a kit for mounting.

Is the radiator checked before it is sent?

The radiator itself is subjected to 100% inspection before packaging. If your radiator is damaged or the packaging is not complete, contact us. We will solve everything immediately.